Case study
Case study: the change that wouldn't
Situation
A manager is experiencing considerable stress, because of constant interruptions and issues being brought to him to be resolved. To address the situation, he creates teams headed by team leaders. All team members are to report to their leaders when issues need to get resolved.
Case study: Delivering bad news
Situation
Middle manager involved in a critical project where multiple issues had caused inevitable delay. The manager had to address senior executives, brief them on the status of the project and tellthem that there was no way delays could be avoided. The situation caused the manager much stress and anxiety.
Case study: Meeting efficiency
Situation
Meetings in a financial institution had become repetitive and boring. Attendees felt they were wasting time and getting little or no value from the meetings. They attended because it was mandatory and were becoming increasingly disgruntled about it.
